Account, Ordering & Shipping

Do I need to open an account in order to shop with you?

No, you can check out as a guest every time if you wish.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us with the added bonus of being able to refer back to previous purchases.

PLEASE NOTE - If you are a wholesale customer, you will need to log-in every time you make an order.

How do I pay for my orders?

We currently only accept payments via credit and debit cards such as Mastercard and VISA. There are no fees involved with using these cards. 

Can I amend or cancel my order?

If you need to amend your order, please call our head office immediately, or email us at hello@cottonandco.com.au and quote your order number. Hopefully, we haven’t shipped it yet!

How will I know if my order is confirmed?

After you have placed your order you will receive a confirmation email from us confirming that your order has been received. If you haven't received an order confirmation email, please check your junk mail, or email hello@cottonandco.com.au as the email provided may be incorrect. Please note, however, that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you have created an account with us.

How & when will my order be shipped?

All Australian orders are shipped express via Australia Post. Orders ship in 1–2 business days.

How can I track my delivery?

Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the status of your orders with the nominated delivery company the order has been sent through.

Can I change my shipping address after my order has been confirmed?

Yes, but please be quick! If you need to change your delivery details, please contact our team immediately by email: hello@cottonandco.com.au or 07 5451 1889.

   

Returns, Exchanges & Warranty

Can I return or exchange my order?

All returns must be made within 14 days of receipt & must be undamaged, unworn & in resalable condition. If you would like to return your item, Cotton & Co will offer a credit or refund for the full amount, less shipping costs. We are also happy to exchange an item for another size or a different piece. Please email hello@cottonandco.com.au to process your exchange or return.

Return postage to Cotton & Co is the customer’s responsibility. We are unable to offer any return or exchange on earrings for pierced ears due to hygiene reasons – unless the item is deemed faulty.

Unfortunately we do not offer returns or exchanges on sale items unless they are faulty or damaged.

I’ve received a faulty or incorrect item, what should I do?

We apologise if you have received an incorrect or faulty item from us. Please contact our Customer Care Team at hello@cottonandco.com.au with an image of the product and order number and we will get back to you as soon as possible.

Please note that we have a 14 day returns policy.

Does Cotton & Co have a warranty?

All of our jewellery comes with consumer guarantees under Australian Consumer Law and should provide many years of enjoyable wear when treated with respect and care. It should be noted that some items will be more durable than others and this will be evident in weight and design. Care should be taken to wear your piece appropriately.

When determining a course of action for a warranty return, the treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is also taken into account but is not the most important factor in determining a warranty claim.

Genuine warranty claims will normally result in replacement of the item or where this is not possible a store credit will be supplied. Refund is also an option where there is a major problem with the product.

For full details of your rights, please refer to the Australian Consumer Law website for guidelines and your consumer guarantees.

   

Cotton & Co Products

What do I do when an item I want is out of stock?

If the item you are wanting is out of stock, please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Or email hello@cottonandco.com.au to see when it is due to be back in stock.

Can I have my piece repaired by a third party?

You most certainly can. However, any repairs, tampering or alterations of your piece by a 3rd party will void the Cotton & Co Warranty.

What action is Cotton & Co taking to be more sustainable?

A big priority for the Cotton & Co team is developing ways to minimise our carbon footprint. As a product-based business, we believe we have a responsibility to ensure we are working towards the most sustainable practices in our office, studio and production. We implemented a 2 year plan as of January 2019 to start incorporating greater sustainability practices across the business.

We have already implemented several changes including:

• Using fully recycled Australian Silver in our production.
• Using recycled paper shipping boxes.

Do you offer gift wrapping?

Yes we do! Just make sure to leave a message "please gift wrap" in the notes section when checking out.

  

Product, Care & Materials

I have my own coin. Can I have it set as a jewellery piece?

Unfortunately, we no longer provide this service.

Does Cotton & Co offer engraving?

Though Cotton & Co does not offer engraving services any qualified engraver will be able to assist with engraving of suitable pieces. If you need any advice about whether a piece can be engraved we would be happy to help.

Can I choose a coin year?

For most of our Heritage Coin pieces you can select the coin year as you add an item to cart. If you cannot see your year please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Please note that not all years were minted.

Mintage years for coins are as follows:

Threepence
George V / Shield design: 1911 – 1936
George VI / Wheat design: 1938 – 1952
Elizabeth II / Wheat design: 1953 – 1964

Sixpence
George V / Shield design: 1911 – 1936
George VI / Shield design: 1938 – 1952
Elizabeth II / Shield design: 1953 – 1963

Shilling
George V / Shield design: 1911 – 1936
George VI / Ram design: 1938 – 1952
Elizabeth II / Ram design: 1953 – 1963

Florin
George V / Shield design: 1911 – 1936
George VI / Shield design: 1938 – 1952
Elizabeth II / Shield design: 1953 – 1963
Commemorative Parliament House: 1927
Commemorative Melbourne Centenary: 1934 – 35
Commemorative 50 Years of Federation: 1901 – 1951
Commemorative Royal Visit: 1954  

Crown
George V: 1937

One Penny
One Penny: 1911 – 1936
Kangaroo Penny: 1938 – 1964
One Half Penny: 1911 – 1939
Kangaroo Half Penny: 1940 – 1964

1 Cent
Elizabeth II First Portrait: 1966 – 1984
Elizabeth II Second Portrait: 1985 – 1991

2 Cent
Elizabeth II First Portrait: 1966 – 1984
Elizabeth II Second Portrait: 1985 – 1991

What materials do Cotton & Co use?

Silver

From the 1st of January 2019 all our silver pieces are made with recycled Australian silver, we personally oversee the sourcing and refining before it goes to production to create our Sterling Silver pieces.  

 

How do I care for my jewellery?

Everyday Wear
Be sure to take care when wearing your jewellery throughout the day. Without notice your jewellery can get caught on clothing, accessories and items you come into contact with. Remember the golden rule of Last On, First Off (your jewellery should be put on last when dressing and taken off first.)

Care
Ensure to remove your jewellery before sleeping, bathing, swimming or exercising to avoid damage and/or significant tarnishing to your beloved pieces. Also be weary of where you spray your perfume and hairspray. Silver is a malleable (soft) metal; so, be gentle with earring posts, clasps etc as they can bend or break under excessive force. Gemstones can also scratch, crack, or chip if dropped.

We recommend keeping your jewellery clean and storing it safely in its original packaging in order to prolong its life and quality.

How do I find my ring size?

Please refer to our Size Guide to help you find your ring size.

Do any Cotton & Co pieces contain nickel?

All Cotton & Co pieces are nickel free.